Exchange / Return

Exchange

If you’ve selected the wrong option or wish to change the size or colour of your order, please contact us at:

• Email: avantke@163.com (for the quickest response)
• Facebook Inbox
• Through the courier team

Please provide your order number or phone number so we can locate your order while you explain the situation.

A shipping fee applies for re-delivery:

• Nairobi & nearby areas: 399 KSH

• Outside Nairobi: 499 KSH

Note:

Once you place your order, an automatic email will be sent to you with your order details. Please contact us promptly if any changes need to be made.

We offer the most convenient payment methods: Cash or M-pesa on delivery or secure pesapal payments.You can inspect the goods before signing for the parcel.

Return & Refund

If you would like to return the parcel and get refund, please contact us at:

• Email: avantke@163.com (for the quickest response)
• Facebook Inbox
• Through the courier team

Note: Please provide your order number or phone number so we can locate your order while you explain the situation. For a smoother and quicker process, please include the reason for the return and, if possible, a video description. Our customer service team will reach out to you as soon as possible and provide further instructions.

Depending on the specific situation, we may deduct the shipping fee from the total amount:

• Nairobi & nearby areas: 399 KSH
• Outside Nairobi: 499 KSH

We cover shipping costs only for defective products.

Eligibility for Returns

• We only accept returns for products purchased directly from avantke.com. If you purchased from an authorized retailer, please contact them directly for returns.

• Returned items must meet the following criteria:

In original packaging with all accessories, manuals, and documents;
Unused and in the same condition as when shipped (no stains, folded cards, broken seals, or damaged packaging).

Non-Returnable Items

• Personal clothing, spray products, disposable items, and consumables.
• Products that have been washed, used, altered, or tampered with.
• Products purchased through third-party retailers.
• Incorrectly ordered items or products damaged due to improper handling.

Refund Timeline

If approved, your refund will be processed and credited to your M-Pesa account within 2 weeks.

Refund Delays

If you haven’t received your refund after the 2-week period, please contact us for an update. Refunds may take some time to appear in your account.