Flat Lace-Up Casual Shoes
Flat Lace-Up Casual Shoes
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About Payment
About Payment
At Avant Store, we offer the most convenient payment option βΒ Pay on Delivery.
Payment Methods
β’Β Cash:Β Pay directly to the delivery rider.
β’Β M-Pesa:Β Pay directly to the number provided by the rider.
β’Β Direct Bank Transfer:Β Please provide the transaction number to the delivery agent.
Important Notes
β’Β Inspect Your Package Before Paying
Please inspect your package upon delivery to ensure it meets your expectations. You have the right to return the item if it does not meet your satisfaction.
β’Β Ensure the Exact Payment
Please pay the exact amount shown on your receipt.
β’Β Processing Fee (Pesapal Payments)
ForΒ PesapalΒ payments, aΒ variable processing feeΒ applies based on the order amount. This fee isΒ covered by us, so it will not be added to your total.
β’Β Provide Proof of Payment
If you choose to pay viaΒ M-PesaΒ orΒ Bank Transfer, ensure you share the transaction number with the delivery rider upon arrival.
We appreciate your purchase and aim to make the payment process as smooth as possible. If you have any questions, feel free to reach out to us.
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About Shipping
About Shipping
EnjoyΒ free shippingΒ on all orders withinΒ Kenya.
We process orders fromΒ Monday to Saturday, excluding public holidays. Orders are processed withinΒ 2 business daysΒ of purchase, and shipped the following day.
All products are shipped fromΒ overseas, and you can expect delivery withinΒ 2-7 working days. Your order will be delivered by aΒ local courier.
Please ensure that yourΒ delivery informationΒ is accurate. Incomplete or incorrect details may result in delays as weβll need to contact you for updates.
Once you place your order,Β an automatic emailΒ will be sent to you with your order details. Please contact us promptly if any changes need to be made.
Exchange / Return
Exchange / Return
Exchange
If youβve selected the wrong option or wish to change the size or colour of your order, please contact us via:
β’Β Email:Β avantke@163.comΒ β You can reply to theΒ automatic confirmation emailΒ you received, or reach out directly via theΒ ContactΒ page.
β’Β Facebook Inbox
β’Β The courier team
Please provide yourΒ order numberΒ orΒ phone numberΒ so we can locate your order while you explain the situation.
Depending on theΒ specific situation, aΒ shipping feeΒ mayΒ apply forΒ re-delivery:
β’Β Nairobi & nearby areas: 399 KSH
β’Β Outside Nairobi: 499 KSH
Note:Β Once you place your order, anΒ automatic emailΒ will be sent to you with yourΒ order details. Please contact us promptly ifΒ any changesΒ need to be made.
We offer the most convenientΒ paymentΒ methods:Β CashΒ orΒ M-pesaΒ on delivery.You can inspect the goods before signing for the parcel.
Return & Refund
If youΒ would like to return the parcel and get refund, please contact us via:
β’Β Email: avantke@163.comΒ β You can reply to theΒ automatic confirmation emailΒ you received, or reach out directly via theΒ ContactΒ page.
β’Β Facebook Inbox
β’Β The courier team
Please provide yourΒ order numberΒ orΒ phone numberΒ so we can locate your order while you explain the situation. For a smoother and quicker process, please include theΒ reasonΒ for the return and, if possible,Β a video description. Our customer service team will reach out to you as soon as possible and provide further instructions.
Depending on theΒ specific situation, we mayΒ deductΒ the shipping fee from the total amount:
β’Β Nairobi & nearby areas: 399 KSH
β’Β Outside Nairobi: 499 KSH
We cover shipping costs only forΒ defective products.
Eligibility for Returns
β’ We only accept returns for products purchased directly fromΒ Avant Store. If you purchased from an authorized retailer, please contact them directly for returns.
β’Β Returned itemsΒ must meet the following criteria:
In original packaging with all accessories, manuals, and documents; unused and in the same condition as when shipped (no stains, folded cards, broken seals, or damaged packaging).
Non-Returnable Items
β’ Personal clothing, spray products, disposable items, and consumables.
β’ Products that have been washed, used, altered, or tampered with.
β’ Products purchased through third-party retailers.
β’ Incorrectly ordered items or products damaged due to improper handling.
Refund Timeline
If approved, your refund will be processed and credited to your M-Pesa accountΒ within 2 weeks.
Refund Delays
If you havenβt received your refund after theΒ 2-weekΒ period, please contact us for an update. Refunds may take some time to appear in your account.
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